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Q How are quality issues handled?
A If any quality issue arises with our products, we will respond within 24 hours. Once it is confirmed to be our responsibility, we will either remake the products or issue a refund at no cost, and we will also bear the shipping cost for emergency replacement.
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Q How do you ensure machining quality? What inspection equipment do you have?
A We are equipped with measuring instruments such as CMM (coordinate measuring machine), roughness tester, and air gauge. We perform 100% inspection of critical dimensions and can provide full inspection reports.
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Q How is the CNC machining cost calculated? Why are your quotes sometimes higher than others?
A Our CNC machining cost is calculated as “material cost + machine hour cost + tooling/fixture cost + surface treatment + profit”. The higher price is influenced by factors such as equipment precision, full inspection of product quality for each batch, and the use of high-end spindles.
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Q What are the sample development costs and lead time? Is there a minimum order quantity?
A Our sample development is priced through negotiation, and the sample fee can be deducted from future mass production costs. Standard samples are completed within 10 working days, with expedited options available upon negotiation. The minimum order quantity is 100 pieces.
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Q What materials can you process, and what are the maximum processing dimensions and accuracy?
A We can process a variety of materials including aluminum, stainless steel, copper, iron, engineering plastics, and titanium alloy. Our equipment has a travel range of up to 800×500×400 mm, and the tolerance meets high-precision standards of ±0.05 mm or can be adjusted according to customer accuracy requirements.
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Q Which industries or types of parts are you specialized in? Do you have relevant certifications?
A Our CNC machining products cover industries such as lighting, aerospace, medical, automotive, and robotics. We are certified with ISO9001, CE, and RoHS, and these certifications can be provided upon customer request.
